Privacy Policy

1. Who we are

Rensai Labs is a custom software development and AI product studio registered at 30 N Gould St Ste R, Sheridan, WY 82801, United States. For any question about this policy or your personal data, contact us at contact@rensailabs.com.

2. Information we collect

We only collect information that we need in order to work with you:

• Information you provide. Name, email address, company name, estimated budget and the contents of the message you submit through our contact form or send us by email.
• Business contact data. Details exchanged during pre-sales discussions, proposals, contracts and project delivery.
• Technical data. IP address, browser type, device type, referring pages and general usage information collected automatically by our web server and analytics tools.

We do not intentionally collect special categories of personal data (such as health, biometric or political data), and we ask that you do not send such information to us.

3. How we use your information

We process personal information in order to:

• respond to your enquiry and provide a project estimate;
• negotiate, conclude and perform a contract with you;
• deliver, support and improve our services;
• send you service-related communications and, where you have agreed, occasional updates about our work;
• maintain the security of our systems and comply with our legal obligations.

4. Legal bases for processing

Where the GDPR applies, we rely on the following legal bases: your consent (for example, when you tick the consent box on our contact form); the performance of a contract with you; our legitimate interests in operating and promoting our business, provided your rights do not override them; and compliance with legal obligations.

5. Cookies and analytics

Our website uses only the cookies and similar technologies necessary for the site to function and, where enabled, privacy-friendly analytics that help us understand how the site is used. You can block or delete cookies in your browser settings; essential functionality may be affected. If we introduce non-essential tracking, we will ask for your consent beforehand.

6. Sharing your information

We do not sell personal information. We share it only with trusted service providers who help us operate our business — for example email delivery, hosting and analytics providers — and only to the extent necessary for them to perform their services. These providers act on our instructions and are bound by confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.

7. International transfers

We are based in the United States and work with clients and providers in other countries, so your information may be transferred outside your country of residence. Where such transfers involve personal data protected by the GDPR, we rely on appropriate safeguards, such as standard contractual clauses, to ensure your data remains protected.

8. Data retention

We keep personal information only as long as necessary for the purposes described above. Enquiries that do not result in a contract are normally retained for up to 24 months; information relating to contracts is kept for the duration of the engagement and for as long as required by applicable accounting and statutory limitation rules. After that, data is deleted or anonymised.

9. Your rights

Subject to applicable law, you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, email contact@rensailabs.com. We will respond within the period required by applicable law. You also have the right to lodge a complaint with your local data protection authority.

10. Security

We apply appropriate technical and organisational measures to protect personal information, including encryption in transit, access controls on a need-to-know basis, secure development practices and regular reviews. No method of transmission or storage is completely secure, but we work continuously to protect your data and will notify you and the relevant authorities of a personal data breach where required by law.

11. Children’s privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be published on this page with a new “last updated” date. Material changes will be communicated where appropriate.

13. Contact us

If you have questions about this Privacy Policy or how we handle your data, write to contact@rensailabs.com or by post to Rensai Labs, 30 N Gould St Ste R, Sheridan, WY 82801, United States.